Keeping Your Washer Running Smoothly: Expert Advice on Maintenance and Troubleshooting

You wouldn’t order at a restaurant if yesterday’s dinner covered the linens and uniforms. And you wouldn’t stay at a hotel with dirty sheets and towels. It doesn’t matter what industry you are in; when your washer is on the fritz, the reputation of your business is at risk.

To safeguard against these risks, investing in washers from a reputable manufacturer is essential. If the machines are already installed, there are times when you need access to a knowledgeable and experienced support team. But sometimes, it’s more cost-effective to understand how to prevent potential issues and diagnose or resolve minor problems independently.

Maintenance Strategies for Commercial Laundry Facilities

A preventive maintenance program is important for anyone managing a commercial laundry facility. This involves a combination of planning, discipline, and technical know-how. Let’s look at the essential maintenance tips, including those specific to coin-operated and app-based laundry machines.

We know this sounds pretty basic, but read the manual before you start maintenance and troubleshooting. Familiarize yourself with the machine's features, specifications, safety precautions, and troubleshooting tips.

Daily Interior Cleaning

Given the high volume of users and the variety of soils and bacteria introduced into the machines, cleaning the washer drums and dryer compartments daily is crucial. This routine helps prevent functional issues, unpleasant odors, and health risks. Here are some steps you can follow:

1. Empty the Drum: Ensure the washer drum is empty before cleaning.
2. Choose a Cleaner: Use a specialized washing machine cleaner, white vinegar, or baking soda. These substances are effective in removing soap scum, lime scale, and any lingering bacteria.
3. Run a Hot Water Cycle:
   • If using a washing machine cleaner, follow the instructions on the package.
   • For vinegar, add 2 cups of white vinegar to the detergent dispenser and run the washer on the hottest, longest cycle.
   • For baking soda, sprinkle one cup of baking soda directly into the drum and run a hot water cycle.
4. Wipe the Drum: After the cycle, wipe the inside of the drum with a microfiber cloth to remove any residues.
5. Clean the Gasket: Wipe the rubber gasket around the door with a damp cloth. This area can accumulate water, leading to mold and mildew.
6. Leave the Door Open: After cleaning, open the washer door to air out and prevent mold and mildew growth.

Regular Inspection of Hardware and Belts

While daily checks might not be necessary for all components, regular inspections are vital. Belts should be examined several times yearly for any signs of wear, and screens and filters need checking every few weeks. Monthly cleaning of all metal parts is also recommended to prolong the life and efficiency of your machines.

Maintenance of Pipes and Tubing

Regularly clearing exhaust ducts and tubing in dryers is critical to prevent fire hazards and ensure efficient operation. Even with diligent lint trap cleaning by users, some lint and debris accumulation is inevitable.

Ventilation Prevents Unwanted Odors and Bacteria

Incorporate the practice of leaving lids and doors open at the end of the day. This simple step can significantly reduce the buildup of odors and bacteria, extending the lifespan of your machines.

Cleanliness of Machines and Area

Maintaining a clean environment around your laundry machines is not just about aesthetics; it's a safety issue. Regular cleaning reduces fire hazards and prevents damage to the machines. A clean workspace also enhances the overall working environment.

Check Water Inlets

Regularly inspect water inlet hoses and filters for blockages or damage to ensure optimal water flow.

By adhering to these maintenance practices, you can ensure the longevity and efficiency of your laundry equipment, ultimately contributing to the smooth operation of your commercial laundry facility.

Common Washer Issues and Solutions for Dexter Washing Machines

What happens when your commercial or industrial washer has an issue? Here are some common troubleshooting tips.

Due to their reliability and efficiency, Dexter Laundry is One of Our “Go To” manufacturers for our clients. However, like any mechanical system, occasional issues may arise. When they do, consult  Dexter’s troubleshooting/support page and fault code guide to address issues around:

• The machine is not starting
• The machine not accepting and counting coins
• Door issues
• Water temperature and dispensing issues
• Operational issues
• The machine does not spin or stop operating
• Water leakage issues
• The machine starts and goes directly to the end of the cycle

If none of these solutions address the problem, please contact us for additional support.

Support for Diagnosing and Addressing Issues

When no standard troubleshooting solves your issues, our AAdvantage Laundry team provides expert diagnostic services for Dexter appliances, ensuring that any issues are swiftly and accurately identified. This process is carried out by seasoned professionals who conduct comprehensive evaluations, drawing on their extensive experience in the field.

In addition to diagnostics, we offer immediate, on-demand technical support for users requiring urgent assistance. This service connects customers with experienced professionals who guide them through detailed troubleshooting steps and offer informed advice. Most use this rapid support program for quick issue resolution, minimizing operational disruptions.

Furthermore, our team provides on-site repair services to efficiently address and resolve appliance issues at your location, significantly reducing downtime and maintaining business continuity.

Ensure your business runs seamlessly with the combined strength of Dexter and AAdvantage, guaranteeing optimal performance for your commercial laundry equipment. Feel free to contact us for any additional assistance or troubleshooting needs.